Complaints

Complaints

Do you have a complaint or do you disagree with something? We are happy to work with you to find the best solution or the right answer. We always strive for the best service and think it is important to listen to you. We recommend that you inspect the delivered products immediately after receipt. If you have a complaint as a result of a delivered product, the delivery, the ordering process or otherwise, you can make this known to us. We prefer to receive your complaint by e-mail at: klantenservice@71workx.com. We will respond to your complaint as soon as possible, but no later than 14 days after receipt. Please state the order number and your contact details and describe as clearly as possible the nature of the complaint and the possible cause of the complaint. Damage? Always send the invoice number and photos of the damage that can be attributed to a wrong delivery. Our employees are happy to assist you and will try to resolve your complaint to your satisfaction.

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing klantenservice@71workx.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via this link. For consumers in the EU it is also possible to register complaints via the ODR platform of the European Commission. This ODR platform can be found via this link. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found via this link. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.